Service Policy

Last updated: January 25, 2024

1. Service Overview

At Evviva, we are committed to providing exceptional service for all your party and celebration needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@evviva2003.com
  • Phone: +61296392973
  • Address: 201 Windsor Rd, Northmead NSW 2152, Australia

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM AEST
  • Saturday: 10:00 AM - 4:00 PM AEST
  • Sunday: Closed

3. Product Services

3.1 Available Services

  • Party decoration consultation
  • Custom party supply orders
  • Product customization
  • Bulk order processing
  • Theme coordination assistance
  • Event planning support

3.2 Service Timeframes

Standard service processing times:

  • Consultation requests: 1-2 business days
  • Custom orders: 5-7 business days
  • Bulk orders: 7-14 business days
  • Personalized items: 10-15 business days

4. Warranty Services

4.1 Standard Warranty

All products purchased from Evviva come with:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free replacement for damaged items (reported within 7 days of delivery)

4.2 Extended Services

  • Priority processing for urgent orders
  • Extended return period
  • Special handling for delicate items
  • Custom packaging solutions

5. Custom Services

5.1 Customization Options

  • Custom color schemes
  • Personalized party decorations
  • Theme customization
  • Bespoke party packages
  • Custom sizing options

5.2 Event Services

  • Party planning consultation
  • Theme development
  • Color coordination
  • Decoration arrangement suggestions

6. Service Quality Assurance

Our commitment to quality includes:

  • Professional product inspection
  • Quality testing of all items
  • Careful packaging procedures
  • Satisfaction guarantee
  • Follow-up customer service

7. Service Requests

7.1 How to Request Service

  1. Contact our support team via phone or email
  2. Provide order details and service requirements
  3. Receive service confirmation
  4. Track service progress
  5. Provide feedback on completion

7.2 Required Information

  • Order number (if applicable)
  • Product details
  • Service requirements
  • Preferred timeline
  • Contact information

8. Service Guarantees

We stand behind our services with:

  • 100% satisfaction guarantee
  • Quality assurance on all products
  • Professional service standards
  • Transparent communication
  • Customer-first approach

9. Updates to Service Policy

Evviva reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.

10. Related Policies

Please also review our other policies: