Shipping Policy

Delivery Service

At Evviva, we provide fast and reliable delivery service across Australia. Our shipping operations run Monday through Friday, ensuring your party supplies and decorations arrive in perfect condition for your celebration.

Shipping Highlights:

  • Free standard shipping on all orders within Australia
  • All orders ship from our warehouse in Northmead, NSW
  • Express shipping options available
  • Secure packaging for delicate party supplies
  • Real-time tracking provided

Delivery Timeframes

Location Standard Delivery Express Delivery
Sydney Metropolitan Area 1-2 business days Next business day
NSW Regional 2-3 business days 1-2 business days
Other Major Cities 3-5 business days 2-3 business days
Regional Areas 5-7 business days 3-4 business days

Shipping Costs

We believe in transparent pricing and offer competitive shipping rates:

  • Standard Shipping: Free on all orders
  • Express Shipping: Available at checkout for time-sensitive deliveries
  • Bulk Orders: Special shipping arrangements available for large orders

Order Processing

Our commitment to quality service includes:

  • Orders processed within 24-48 hours
  • Same-day processing for orders placed before 11am AEST (Monday-Friday)
  • Careful packaging of delicate items
  • Quality check before dispatch

Tracking Your Order

Stay informed about your delivery:

  • Tracking number provided via email after dispatch
  • Real-time tracking updates
  • SMS notifications available
  • Customer service support for tracking queries

Delivery Information

To ensure smooth delivery:

  • Provide accurate delivery address
  • Include any special delivery instructions
  • Authority to leave option available
  • Signature required for orders over $100

Special Circumstances

We understand that sometimes special arrangements are needed:

  • Remote area delivery options available
  • Special handling for bulk orders
  • Priority processing for urgent events
  • Custom delivery arrangements for special events

Contact Us

For any shipping-related queries, please contact our customer service team:

  • Email: ask@evviva2003.com
  • Phone: +61296392973
  • Address: 201 Windsor Rd, Northmead NSW 2152, Australia